![]() I am writing to you in regards to the job position for customer service representative that is currently open at Paramounts Inc. Margaret O’Brien Entry-Level Customer Service Cover Letter Example I am confident that my proven leadership position will enable me to move seamlessly into a supervisory position at your firm. I am committed to customer service, and providing support to your valued customers. In closing, I believe I have the skills and experience needed to execute the duties of this position. It was in these positions that I learned the power of creating amazing experiences for customers. These were largely in the hospitality industry where I worked as a concierge at both Hotel Chain A and Hotel Chain B. Prior to my work at Major Retailer, I held several positions that required customer service skills. I am proud of what I have been able to accomplish working with the wonderful team I have over the past several years, but also look forward to exploring future challenges with ABC Corporation. I have also received two commendations for increasing the speed of which customer service calls are resolved by 5% overall, and for achieving the highest rate of support agent retention in the midwest. In the five years that I have worked for Major Retailer, I have been promoted from customer service agent to supervisor. I also act as the administrator of our automated telephone support system the XYZ telephony 3000. We deliver both online and telephone support services. In my most recent position as evening supervisor of the customer support team at Major Retailer, I oversee a team of 10 on-site representative and 15 remote employees. I believe that customer service and support plays an integral role in sales and customer retention. I have always succeeded in meeting the highest standards when it comes to delivering skilled assistance while showing empathy to the customer. I have worked in multiple positions where I have employed my customer service skills both face to face, online, and over the phone. I believe that my decade of experience in the customer service and hospitality fields makes me uniquely qualified to take on the challenges of this position. I understand that hiring the right customer service representatives is extraordinarily important and that hiring the right supervisors is even more. ![]() I understand that creating great customer service experiences is absolutely necessary for any company to remain competitive. I read your job listing for a customer service supervisor with great interest. ![]()
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